Privacy Policy

Reboot Your Life ("we", "our", or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website https://www.rebootyourlife.be/, use our fitness coaching services, or purchase products through our ecommerce platform.

By accessing our website and using our services, you consent to the collection and use of your information as described in this policy. We are committed to complying with the General Data Protection Regulation (GDPR) and ensuring that your personal data is handled securely and responsibly.

1. Information We Collect

We may collect the following types of personal data when you use our website, services, and make purchases:

Personal Identification Information: Name, email address, phone number, billing address, delivery address.
Payment Information: Payment method details (e.g., credit card information) via secure payment gateways such as Stripe or PayPal.
Health & Fitness Information: Any data you provide related to your fitness goals, physical conditions, or specific coaching needs.
Technical Data: IP address, browser type, device information, and browsing behavior through cookies and similar technologies.
Cookies and Tracking Data: We use cookies to enhance user experience, analyze usage, and improve our services. You can control cookies through your browser settings.

2. How We Use Your Information

We use your personal data for the following purposes:

To Provide Our Services: To process your service bookings, coaching plans, or purchases, and to contact you with service updates or related communications.
To Process Payments: Your payment information is securely processed through third-party payment processors (e.g., Stripe, PayPal). We do not store sensitive payment details ourselves.
To Improve Our Website and Services: We analyze user behavior to improve the user experience on our website and provide better fitness coaching services.
To Communicate With You: To send order confirmations, updates on your service bookings, marketing emails (if you have opted in), and customer service inquiries.
Legal and Compliance Requirements: To comply with legal obligations, resolve disputes, and enforce agreements.

3. Legal Basis for Processing Your Data (GDPR)

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases to process your personal data:

Consent: When you provide us with your information (e.g., through form submissions, coaching inquiries, or product purchases), you consent to us processing your data for the purposes outlined in this policy.
Contractual Necessity: We process personal data when it is necessary to fulfill a contract with you (e.g., providing our fitness services or processing payments).
Legitimate Interests: We may use your data for our legitimate business interests, such as improving our services, marketing, or preventing fraud.
Legal Obligations: We may process your data to comply with legal obligations, including tax reporting and other regulatory requirements.

4. How We Store and Protect Your Data

We take appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, or alteration. These measures include:

Data Encryption: Payment information is encrypted during transmission through secure payment gateways.
Access Control: Only authorized personnel have access to personal data, and they are trained in handling this data securely.
Regular Audits: We conduct regular audits to ensure compliance with data protection regulations.

Despite these efforts, please note that no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, regulatory, or contractual obligations. After this period, we will securely delete or anonymize your data.

6. Your Rights Under GDPR

As a data subject, you have the following rights under GDPR:

Right to Access: You have the right to request a copy of your personal data that we hold.
Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data, subject to certain legal limitations.
Right to Restrict Processing: You have the right to restrict our processing of your personal data in certain circumstances.
Right to Data Portability: You can request that we transfer your data to another service provider in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your personal data for direct marketing or based on legitimate interests.
Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw it at any time. This will not affect the lawfulness of processing before consent withdrawal.

To exercise any of these rights, please contact us

7. Third-Party Services

We may share your personal data with trusted third-party service providers to facilitate our services, such as payment processors, email marketing platforms, or analytics tools. These third parties are required to use your personal data only for the purpose of providing services to us and are obligated to keep your information secure.

Some of the third-party services we use include:

Stripe: For processing payments securely.
Google Analytics: For tracking website usage.
Mailchimp: For email marketing communications (if you have opted in).

These third-party providers are bound by their own privacy policies, and we encourage you to review them.

8. International Transfers of Data

If you are located outside the European Economic Area (EEA), your data may be transferred to and processed in countries that are not subject to the same data protection laws as those in your country. We will take all necessary steps to ensure that your personal data is protected in accordance with applicable data protection laws, including the use of standard contractual clauses and other safeguards.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated accordingly. We recommend that you review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your rights under GDPR, please contact us at:

Reboot Your Life‍
Website: https://www.rebootyourlife.be/